During this phase typically a couple of weeks, Silver Touch Business Analysts understand the process to be automated. Meetings are conducted with SMEs or Business Process Owners and a detailed AS-IS Process document is prepared by the Silver Touch BA and submitted to Business Process Owner. During this phase interview will be conducted with various stakeholders/process owners to understand the workflow, documents involved, data format, applications used, technological aspects, systems, data volume, frequency, manual interventions, decision making, and so on.
After this extensive knowledge sharing, the Business Analyst prepares the AS-IS document, Reviews it for feasibility with RPA Technical Team and submits to the Business Process Owner. All exceptions, constraints and the known errors are explained and listed in the document. After thorough review and acceptance of current process understanding the Business Process Owner, signs off the AS-IS Process document. AS-IS Process document sign off from the Business Process Owner leads to the happy path and the development phase starts.