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Public Sector

An eGovernance system primarily involves the formation, study, broadcasting and use of information taking a citizen-centric approach. It can provide vital inputs to the government's policy-making process. It makes government processes more responsive and efficient.

IT eGovernance automates and thereby speeds up routine administrative functions. It enables the government to work better, increases revenue growth and lowers expenses, apart from servicing citizens' needs. Citizens can freely interact with various government departments anytime, anywhere effortlessly.

Silver Touch’s domain expertise in eGovernance produces customized solutions that addresses the entire information technology needs of government and local self-government bodies like municipalities and Panchayats.

Our solutions are highly scalable and offer flawless integration with existing applications, enabling the convergence of diverse technologies with lower maintenance costs and offering huge improvements in effective competence.

Silver Touch provides eGovernance solutions for following areas:

  • Government-to-Citizen (G2C)
  • Government-to-Business (G2B)
  • Government-to-Government (G2G)
  • Government-to-Employees (G2E)

Within each of the above, we provide the following services:

  • Pushing information over the Internet, e.g., regulatory services, public hearing schedules, issue briefs, notifications, etc.
  • Two-way communications between the agency and the citizen, a business, or another government agency. In this model, users can engage in dialogue with agencies and post problems, comments, or requests to the agency.
  • Conducting transactions,e.g.,lodging tax returns, applying for services and grants
  • Governance, e.g.,online polling, voting, and campaigning
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