Reap benefits through our Application Life Cycle Management expertise -

Build. Extend. Modernize. Maintain.

Application Support & Maintenance

Silver Touch recognizes the need and importance of long term support as well as maintenance for our clients’ applications. We offer a wide range of support and maintenance services to our esteemed clients.

Catering to the critical needs of customers who have gotten their applications up and running is a crucial responsibility that we undertake through:

  • Service Level Agreements (SLAs) and continuous improvement of processes based on customer feedback and performance monitoring
  • Doing Root Cause Analysis of each issue and resolving each within a stipulated time
  • Established Levels of Helpdesk support based on the level of gravity of issue and integrated trouble ticketing system
  • The Four Cornered Approach using Corrective, Preventive, Adaptive and Perfective measures.

Our software application development, maintenance and support services encompass such activities as:

  • Error tracking and debugging
  • End user support
  • Technical troubleshooting
  • Application upgrades and enhancements
  • Web content updates
  • Quality assurance testing
  • Documentation development and maintenance

Our clients stand apart from their competitors since they benefitfromour Application Support and Maintenance services in the following ways:

  • Significant cost savings
  • Lowered risks and increased predictability
  • Increased monitoring of the applications for security vulnerabilities
  • Timely release of programs and enhancements
  • Improved knowledge management
  • Full portfolio optimization
  • Effective support of the applications and increased end user satisfaction
Please Call Us Now +1 201 299 3668
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