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Gain greater visibility and control on your IT Systems.

Hook up with SilverNOC.

How and Whom We Deliver

How and To Whom We Deliver

  • Enterprise consulting
  • NOCprocess
  • SLA monitoring
  • Quality compliance
  • Security audit
  • Compliance consulting – ISO 27001 and ISO 20000

The Silver Touch Service Desk works around the clock to provide comprehensive support to our clients based on our Service Level Agreements.

NOC Service Desk Functions

  • Acts as central customer contact
  • Follows customized support process
  • Detects and records events
  • Investigates and prioritizes incidents
  • Notifies and consults with customers
  • Escalates and resolves incidents
  • Manages life cycle of trouble records
  • Mediates issues with vendors and carriers

Our 24x7 NOC Service Desk Team

  • NOC Service Desk Associates
  • NOC Service Desk Engineers
  • NOC Support Engineers
  • Senior NOC Support Engineers
  • NOC Team Leads
  • NOC Managers

Silver Touch has designed various service models to fit the specific needs of its clients.

Please Call Us Now +1 201 299 3668
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