Vendor Management Services

Silver Touch manage all third party vendors related to IT for your organization on your behalf to set a smooth service flow. We ensure proper service and support from all the third party vendors with regular follow-up and maintaining contract details.

Under Vendor Management Service we do following :

Create and maintain Vendor database.
Co-ordinate with 3rd party vendors for maintenance & installation.
Follow-up with vendors in case of hardware/software problem resolution.
Track inventory of any items sent for repairs & follow up for replacement.
Prepare vendors respective SLA
Liaison with vendors, OEMS, service providers for related work, equipments
Deploying and maintaining critical part inventory of vendors
Measure severity parameters of SLA and perform complain escalations respectively
Logging and escalating complains with vendors and tracking till resolution
Analysis, rating performance of vendors’ vis-à-vis their SLA
Assurance and achieving committed uptime from vendors
Penalty and rewards commercial implications for the vendors
Reports; Analytical, Graphical, MIS