Outsourcing services at it's Best

Remote Infrastructure Management (RIM)

We have dedicated our services to cater all requirements of our customers for :

  • Skill Availability
  • Consolidation
  • Proactive Support
  • Flexibility
RIM Differentiators

At Silver Touch, we believe in delivering differentiated services that create long-term competitive advantage and business value for customers. The points that differentiate us from the cluster of other players are:

  • Managing the Infrastructure Lifecycle
  • ITIL process alignment
  • Secured Delivery Channels
Service Offerings

Take leverage of a decade-long proven expertise spanning entire IT Infrastructure lifecycle in delivering a vast range of services including:

End User Computing
  • Help Desk Support
  • Centralized Desktop Management
Datacenter Services
  • Server Management
  • Database Management
  • Storage Consolidation
  • Enterprise Backup Management & Data Protection
  • Messaging & Collaboration Service
  • Virtualization
  • Information Security
Network Services
  • Network Monitoring
  • Network Management
Service Delivery

RIM Service Delivery Model

  • 24/7×365 support by e-mail, chat, or phone from anywhere in the world
  • On-demand technical support
  • Dedicated team of highly skilled and certified Administrators and Engineers
  • High priority support for all desktop, network and server issues

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