Quality

Silver Touch maintains consistent high quality level at every aspect of business. We are committed to creating value for customers through our Information Technology services and products, and we assure this through the constant quality from our organization.

Silver Touch’s Quality policy is:

"Deliver best products, software solutions and services, on time with quality, and as per customer expectations"

Silver Touch achieves this by excellence, through

People development and participation
Process improvement on a continuous basis
Productivity enhancement by smart working
Profit sustainability by cost control

In this endeavour, we shall: -

Set up and implement world class systems and processes sensitize and raise our quality consciousness
Continuously strive for improvements to make quality a way of life
Meet all applicable environmental, health and safety standards and demonstrate corporate citizenship on an ongoing basis

Our Core Values

Stewardship: Building a heritage for future generations, acting with an owner mentality, developing people everywhere we are and meeting our commitments to all internal and external stakeholders.
Best People: Attracting and developing the best talent for our business, stretching our people and developing a "can do" attitude.
Client Value Creation: Improving our clients' business performance, creating long-term, win-win relationships and focusing on execution excellence.
One Global Network: Mobilizing the power of teaming to deliver consistently exceptional service to our clients anywhere in the world.
Respect for the Individual: Valuing diversity, ensuring an interesting and inclusive environment and treating people as we would like to be treated ourselves.
Integrity: Inspiring trust by taking responsibility, acting ethically and encouraging honest and open debate.

Quality Processes - The Backbone of Technology

Technological expertise would fall flat without robust processes at the back end. That's why we have honed our internal processes as much as we have built up our industry knowledge and technical capabilities.

Our proprietary Quality Management System provides a flexible process framework that enables continuous quality improvement. An internal team of experienced quality professionals uses the system to formulate sturdy processes that strengthen our ability to provide technologically outstanding products and services. All quality improvement initiatives are assessed by means of ongoing customer satisfaction surveys and appropriate feedback mechanisms.

Quality Certifications/Recognitions

The Company's capability to "design, develop, and implement software solutions" has been certified under provisions of ISO 9001: 2000 by International Certification Ltd. UK (Ukas Quality Management).
Our software processes have also been appraised to be operating at CMMI maturity level 3 by DQS India (SEI Partner).
ISO 27001 - An information security Certification
The Company is further improving its software processes and is aiming for CMMI Level 5 maturity by mid of 2009.
Microsoft Gold Partner
Apple Development Centre partner for iPhone Applications
Oracle Certified Partner
SAP Channel Partner
IBM Premium Business Partner
RIM (Research in Motion) Development Center partner for BlackBerry Mobile phones