- Providing single point of contact to all Customers' users' IT support requirements.
- Provide support to users including call-logging, call-execution through filed support engineers, Vendor follow-up, vendor dispatch, call escalation & end-users notification.
- Provide assistance for problems pertaining to operational procedures for the processing environments.
- Call tracking & call closure.
- Escalation of the critical issues to appropriate IT Support team.
- Managing vendor related follow-ups.
- Providing various MIS Reports
An ISO - 9001-2000 Company
- Network Management and Administration
- Server Management and Administration
- Infrastructure Management
- Security Management
- Disaster Recovery
- IT-Asset Management
- Helpdesk Management Services
- Messaging Service Management & Admin
- Vendor Management Services
- Field Support and Trouble Shooting
Home > Services & Solutions > Managed IT Services > Helpdesk Management Services<
Helpdesk Management Services
In order to provide efficient & prompt response to Customers' users, On-site Helpdesk is available with following:
Testimonials
More Testimonials...
We are Hiring Quick Contact
- " You have done wonderful job for agriculture portal "
- Dr. Avinash Kumar - IAS
- Additional Chief Secretary (Agriculture & Co-operation Department - Govt. of Gujarat)
- " Very Good graphics created by Silver Touch on Vibrant Gujarat Website "
- Shri D. Rajgopalan - IAS
- Principal Secretary
Industries & Mines Department - Govt. of Gujarat
Quick Contact
- +91 - 79 - 2644 35 15
+91 - 79 - 2656 86 08
+91 - 79 - 2640 42 94 - +91 - 79 - 2656 16 24
- info@silvertouch.com
