- Diagnosis and elimination of the the faults at the end-user end.
- Train and update the user with proper guidance for any end-user errors / mistakes.
- Proactively taking corrective actions while performing Preventive Maintenance of Desktops / Printers.
- Trained to handle all types of End-User Support Calls for Hardware/Software related tasks for Desktops / Printers / Projection System etc.
- Hardware configuration, software installation and configuration and client applications installation and configuration.
- Periodic Audit for preventing installation of unauthorized software by end users.
- Prevention and management of surprise virus attacks / Trojans that may harm client network in part or whole.
- Work in tandem with the Helpdesk, Network & Server Administrator.
An ISO - 9001-2000 Company
- Network Management and Administration
- Server Management and Administration
- Infrastructure Management
- Security Management
- Disaster Recovery
- IT-Asset Management
- Helpdesk Management Services
- Messaging Service Management & Admin
- Vendor Management Services
- Field Support and Trouble Shooting
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Field Support and Trouble Shooting
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- +91 - 79 - 2644 35 15
+91 - 79 - 2656 86 08
+91 - 79 - 2640 42 94 - +91 - 79 - 2656 16 24
- info@silvertouch.com
